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We at assert our intentions to delight our customers by enhancing their online shopping experience. Hence, we look forward to extend our extensive support at all times to guarantee quality of products bought at our website and app.

Customer can cancel the order within 30 mins after placing the order if he/she wish to.

1. Want to Return a Product?

We offer a 7-day return guarantee on all the products bought on our website. Products should be returned in the original condition.

Returns will be accepted under the following conditions:

  • Defective/Damaged Product.
  • Product significantly different from the Product’s Specifications.
  • Incorrect Quantity.
  • Wrong Product Delivered.
  • Part of Product is missing.
  • Non-receipt of Invoice / Warranty.
  • Returns will not be accepted under the following conditions:
  1. Product is damaged due to misuse/overuse.
  2. Returned without original packaging including, price tags, labels, original packing, and other accessories.
  3. Serial Number is tampered.
  4. Damaged products reported after 2-days.

2.Want to Replace a Product?

Replacement will be accepted if your purchase is covered under buyer protection and the product is in stock with the merchant. In case, the product is out of stock, we will issue you a refund.

Also, if the product delivered is not the same that you had ordered, merchant's consent is required to replace. Please read the Product description carefully and choose the right product.

Replacement will not be accepted in the following conditions:

  • Product is damaged due to misuse/overuse.
  • Consumable Product.
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories.
  • Serial Number is tampered.
  • Defective products that are covered under Seller/Manufacturer’s warranty and reported after 7-days.
  • Damaged products reported after 2-days.
  • Product or box is damaged due to misuse or incidental damage because of malfunctioning of product.
  • Product is used or worn or altered.

3. What is the time frame in which, I have to file a return / replacement request?

  • Return/Replace request of the Product(s) to be initiated within 7 days of Delivery.
  • Return Request to be filed with Shopinway’ 24/7 Support within 2 days of Delivery under following condition:
  1. Damaged Product.
  2. Empty Parcel.
  3. Missing Item.

3. How do I file a Return request and what happens afterwards?Filing a Return Request:

  • You can file a return request at your Shopinway account. Use following steps: Login -> My Account -> View Order History -> Select Order to be returned -> Request Return
  • Return request will be reviewed by Shopinway.
  • After approval, pickup of the product will be arranged through our courier partners.
  • If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by us.
  • After the product is received, it is verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability with the respective merchant.

What happens afterwards?

  • It takes between 7 working days from the time a request is raised, to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. Please be assured that we work very hard to ensure that your interests are protected.


1. How should I pack the product for pick up?

  • Make sure that the merchandise has not been used/altered/tampered with, as well as is accompanied by its original price tag and packing slip. Do not forget to mention your order number on the box. If your order is approved for pickup, you will receive the packaging instructions, return address and documentation needed, in a separate email from us.

2. Do I need to pay the courier company to send my product back?

  • No, if we arrange the pickup of your product, you don't need to pay anything.
  • If you are using a courier service to send your product back, you need to bear the courier cost, which will be reimbursed by us in form of Reward Points. The courier charges eligible for reimbursement are up to Rs. 200.

What are the documents I need to attach for the return / replacement process?

Reverse Pickup by Shopinway:

  • Mention the Order number on the package along with the Address (as mentioned in the email by us) before handing over the packet to the Pickup executive.
  • The receipt from the courier company must be kept as a proof of handing over the parcel for tracking purposes.
  • Shopinway shall not be liable for any incidental defect/damage, like liquid/mishandling etc. by the customer.


  • Mention the Order number on the packet along with the Address (as mentioned in the email by us) before handing over the packet to the Courier Company.
  • Share a copy of the courier receipt with us, evidencing the dispatch of the product, addressed to us.
  • In case, you do not get a confirmation from us receipt of the return product, you are advised to track the shipment with the courier service provider to which, you have handed over the product.


1. When will I get the replacement or refund?

  • We initiate the replacement or refund within 2 working days of receiving the product at our centre.
  • For Bank Refund, it may take up to 7 Working days, for the amount to get credited in your account, after we have initiated the refund.
  • The refund/replacement may get delayed or declined if the product received by us is not as per your claim or in case of missing Order ID on the package.

Time taken to process the Refund may vary depending on the mode of payment. Please refer to the list below:

  • Net banking: 3-5 Business days. 
  • Debit card  : 5-7 Business days.
  • Credit card  : 15 Business days.

2. Want to know the status of my return request.

  • You can also reply to the email received from 24/7 support to know the status of your request.
  • Every request received at Shopinway is assigned a ticket number and an acknowledgement is sent to your registered email. Please access registered email and mobile only, for communication with us.
  • Post receipt of your Return request, we keep you updated on way forward, like approval or rejection of return, pick-up and re-shipment or refund. You can be assured that we are working on your request.


1. Product has manufacturing defect

  • If the product has manufacturing defect, please check buyer protection.
  • Shopinway shall not be liable for any incidental defect/damage, like liquid/mishandling etc. by the customer.
  • For non-standard products, please contact us at 24/7 Support and we would take your issue with the merchant.

2. Product is damaged

  • All products are carefully packed before dispatch. In a rare circumstance, if the product reached you in damaged state, please contact us within 2 days of Delivery at 24/7 Support.

3. Product is significantly different from description

  • You are covered by Shopinway Return & Replacement policy in case you receive a product that is significantly different from the product description on the website. This not only covers style etc. but also any wrong promises or details in product description including major quality issues, expiration date etc.

4. Wrong quantity delivered

  • If wrong quantity is delivered, you are covered under buyer protection. Inform us within 2 days of receiving the order through 24/7 Support.

  • Please check the delivered Packet thoroughly, and verify with the Product Details on website.

5. Wrong product delivered

  • If a wrong product is delivered, under buyer protection you are eligible for replacement or refund.
  • For some products there could be slight variation in the picture and actual product. Before creating a request through   24/7 Support, please ensure you have verified with the product description at the website, and you are sure that the delivered product isn’t as per the mentioned details.
  • Please do keep the picture of the product as we will need it for verification.

  • It's been a long time and I still don't have my order. What should I do?

  • We regret the inconvenience caused. Kindly email us at with your Order Id, mentioned in the subject of your mail. We will get back to you regarding the transaction.

    You could also call us at Phone: (033)-2548 9016 and we will be happy to help. Please have the Order Id handy with you before calling.